Skip to main content
Program Overview

Program Overview

Conflict is an inevitable part of life, but it doesn’t have to be a barrier to success when handled effectively, efficiently and respectfully. Lipscomb University’s Conflict Management program empowers you to explore the building blocks of dispute resolution, examine problems in negotiation and mediation, and develop processes for solving complex issues in the face of conflict. These skills are employed to cope with or mitigate conflict by peaceful means and to establish justice for all people. Ultimately, conflict management is the means by which we pursue a better world.

The Master of Arts in Conflict Management and the Conflict Management Graduate Certificate program are available in a hybrid format at our Nashville campus location.

Conflict Management Learning Outcomes

The master’s in Conflict Management degree program is designed for students who want to become experts in conflict management and resolution. Meanwhile, the Conflict Management certification is designed for students seeking an introduction to conflict management skills. Both programs are meant to strengthen students’ qualifications and confidence in navigating the conflict management and resolution processes in different contexts.

You’ll be equipped with the tools to recognize, understand and alleviate conflicts across intrapersonal, interpersonal, organizational and governmental settings. Wherever conflict arises, you will be fully prepared to meet the needs of your workplace, community and family

Learn More about the Conflict Management Program

Ready to become an expert in managing conflicts in various settings? Apply to Lipscomb University’s Conflict Management program today or request information to learn more!

Why Study Conflict Management at Lipscomb University?

Every aspect of our Conflict Management program and curriculum reinforces our goal of providing you with the tools to diagnose, manage and heal conflicts in all settings. At Lipscomb University, we are committed to incorporating real-world conflict management training and experiences into the classroom by having you study under globally recognized conflict management practitioners. To help you succeed in the program, we also provide frequent advising to ensure a personal relationship and focused mentorship opportunity for all graduate degree candidates.

Admissions Requirements

Admissions Requirements

Individuals are welcome to apply to the conflict management program from all academic disciplines and professions. Students with undergraduate degrees from an accredited university will have met all prerequisites. 

Applicants to either the graduate certificate or M.A. program in Conflict Management must submit the following for enrollment:

  1. Graduate Application Form: The Institute for Conflict Management offers graduate programs with two entry points per academic year—August (fall semester) and January (spring semester). Although we offer rolling admission, all candidates are encouraged to complete the online graduate application at least four-to-six weeks before courses begin.
  2. Application Fee: A non-refundable $50 application fee must be submitted before the application is evaluated by the admissions committee.
  3. Résumé: Include a résumé detailing academic, personal and professional experiences and achievements.
  4. Official Transcripts: Official transcripts from all previously attended colleges and universities are required. Transcripts must be sent from the university of attendance in order to be considered official and can be either hard copy or electronic. 
    Lipscomb University
    Graduate Admissions
    One University Park Drive
    Nashville, TN 37204

  5. References: Each applicant is required to submit two references. You can either use our form or send from within the online application.
  6. Personal Statement/Essay: A written response of less than 1,000 words responding to the following questions may be submitted within the online application: (1) What draws you to study conflict management? (2) What are your personal and professional goals and interests? and (3) What are your expectations of this program?
  7. Standardized examination score OR writing sample:

    Accepted standardized test scores include those of the Graduate Record Examination (GRE), Graduate Management Aptitude Test (GMAT), Law School Admissions Test (LSAT), Miller Analogies Test (MAT) or Medical College Admission Test (MCAT). 

    The writing sample should demonstrate clarity of thinking, reasoning ability, logic, and strong writing and communication skills. The sample should be an academic or professional document that has been previously written in an academic or professional setting. Previously published work may also be considered. The sample should not be something prepared for the sole purpose of admission to the program.
  8. On-Campus Interview: After all application documents are received and academic requirements are met, an on-campus interview will be scheduled.

Conflict Management Courses

Conflict Management Courses

Lipscomb’s Conflict Management degree program offers two options—a 15-credit Graduate Certificate program and a 30-credit Master of Arts in Conflict Management.

Master of Arts in Conflict Management

The Master of Arts in Conflict Management program takes a holistic approach when introducing root causes, theories of conflicts and the process of dispute resolution. It also offers various elective courses that inspire you to examine conflict resolutions from different perspectives, such as psychology, culture and gender. In addition, you have the opportunity to obtain hands-on experience through an internship course. 

Your final three credit hours are devoted to a research project, which allows you to dive deeply into a particular area of interest, gather research and produce writing suitable to diagnose and treat a specific conflict.

Conflict Management Certificate

Aiming to establish essential conflict management skills in a short time period, the Conflict Management certification program not only offers foundational courses in negotiation, mediation and conflict survey but also allows you to deepen your study with courses in your chosen concentration—Organizational Settings or Health Care Settings.

Tuition & Aid

Tuition & Aid

Lipscomb University is committed to making our first-class education as affordable as possible. The Conflict Management program tuition is approximately $1,091* per credit hour.

With various financial aid programs available, your out-of-pocket cost of attendance can be much lower. Learn more about your financial aid options:

*Note: Graduate tuition rates may increase annually, effective at the start of the summer term.

Types of Aid


Conflict Management program in the Southeast

Personalized Support for Your Goals

Every aspect of our Conflict Management program and curriculum reinforces our goal of providing you with the tools to diagnose, manage and heal conflicts in all settings. At Lipscomb University, we are committed to incorporating real-world experiences into the classroom by having you study under globally recognized conflict management practitioners. To help you succeed in the program, we also provide frequent advising to ensure a personal relationship and focused mentorship opportunity for all graduate degree candidates.

Nationally Recognized Resources

The Lipscomb University Institute for Conflict Management assembles the best thinkers from a wide range of fields—law, business, sociology—to examine why conflicts arise and develop and teaches skills based on best practices in this important area of public life.

Flexible Schedule

The Conflict Management program is designed with professionals in mind so you can balance work and school commitments. With few exceptions, each course meets for two Friday and Saturday sessions. You can take between one and five classes per semester and choose the pace that works best for you.


Both our deeply connected faculty and our experiential learning opportunities offer a myriad of ways for you to form relationships with leaders in the industry. These meaningful connections will guide and support you throughout your career.

International Experience

At Lipscomb University, we offer international experience opportunities for students to broaden their horizons and shape a global perspective. In the summer, you could travel to Europe and absorb different cultures to increase your global awareness while working toward your master’s degree in Conflict Management.

Small Class Sizes

With an 11:1 student-to-faculty ratio, our Conflict Management program fosters an engaging learning environment where you’ll have opportunities to participate in meaningful discussion, receive one-on-one faculty mentorship and ask difficult questions in our small-size conflict management classes. Plus, you’ll feel supported in a tight-knit learning community.

Alumni and Student Stories

Paige Harley

Paige Harley, MA, Divorce mediator, Creator Dos' and Don'ts of Divorce

“If you are looking for the gold standard- look no further. I have had the benefit of training with the best around the country in the field of conflict management and my Lipscomb experience was bar none. The instructors offer practical tips along with solid research-based instruction that will give you a valuable tool for helping others no matter if this is in addition to your professional endeavors or is a stand alone educational pursuit.”

Mark White

State Representative Mark White, Tennessee General Assembly, District 83 Chairman - House Education Administration Committee

"Conflict is as natural as waking up each morning. How we deal with conflict is not so natural. Having received my degree in Conflict Management from Lipscomb University has totally changed how I look and deal with conflict. Having the skills to address issues that come before me everyday in my business and personal life has been most valuable. I highly recommend this degree to anyone and everyone.”

Luis Ore

Luis Ore, Former Deputy Secretary of Conflict Management with the Prime Minister Office of Peru - SGSD PCM Executive Director, ORASI Consulting Group Peru

"Looking back, my time at Lipscomb was a breakthrough in my career path. I was inspired to spread the word to change the world with peacebuilding best practices and collaborative approaches. I filled a powerful tool box packed with personal values and life skills to facilitate dialogue and build consensus among diverse and multiple stakeholders to foster better relationships toward sustainable development and growth."

Teresa W. Bailey, M.B.A. Firm Administrator The Bailey Law Firm, A Professional Corporation

“As a non-attorney, I found the Rule 31 Training offered by Lipscomb’s Institute for Conflict Management to be highly informative, thorough and enjoyable. As a former litigation paralegal, and current Firm Administrator, I see the value of mediation. People are looking for convenient, expeditious and cost effective ways to resolve differences. Mediation offers that resolution in a way no lawsuit or trial ever can. And properly trained mediators help make that happen. Regardless of practice area and firm size, I believe all law firms can benefit from offering mediation services as part of their client offerings.”

Kimberly Best, RN, MA Best Conflict Solutions

“While I wasn’t sure about pursuing another degree at that point in my life, the Institute of Conflict Management opened up possibilities I never could have imagined. The depth and knowledge of the instructors is world-class. This is life-changing learning.”

Johnny Peppers

"Rule 31 Mediation training at Lipscomb was a perfect compliment to my law school career. Being able to actively role-play the mediation and party roles with actual fact patterns led to a better pragmatic understanding of how connected these learned tools of mediation are to a successful resolution. Thanks to this training, I will start my law career with a mindfulness I wouldn’t have gained prior to entering the profession."

Conflict management student Mackenzie Mitchell

Mackenzie Mitchell

"Whether you are in the working world, fresh out of undergrad or have multiple degrees under your belt, this program is worth doing. Even with a law degree, I have found that the skills it teaches are not intuitive but require focused study and personal growth. Lipscomb’s Institute for Conflict Management provides the framework necessary to understand and master these skills in the real world...The network of people you meet through this program is truly unmatched. On graduation, you can expect to find yourself with several mentors in your corner."

Conflict Management student Tabitha Liburd

Tabitha Liburd

“Each course provided a new opportunity to reflect, learn and create new normals, which I will continue to practice. Entering this field marks an official shift from a career in law to a career in conflict management, and I am excited to see how that unfolds.”

Tabitha's Full Story
Conflict management student Murtaza Sharifi

Murtaza Sharifi

"I chose to study Conflict Management at Lipscomb because I am interested in international issues and diplomacy, and this program will help me as a first step towards that endeavor...The program helps add to an individual's expertise in negotiation, mediation and an understanding of conflicts in general."


Student-to-faculty ratio

Our Faculty

  • Tracy Allen

    Tracy Allen

    Adjunct Faculty

    Tracy Allen is an international professional mediator, arbitrator and ADR trainer. As a litigator and business tax attorney for many years, she now specializes in conflict resolution and Allen acts...

    Meet Tracy Allen
  • Steve Joiner headshot

    Steve Joiner

    Executive Director ICM and Dean, College of Leadership and

    Steve Joiner is the Dean of the College of Leadership and Public Service and Managing Director of the Institute for Conflict Management at Lipscomb University. Joiner also serves as Professor...

    Meet Steve Joiner
  • Randy Lowry headshot

    Randy Lowry


    Connecting the university to the Nashville community is a hallmark of Dr. L. Randolph Lowry's presidency at Lipscomb University. He views the city of Nashville as the university's campus and...

    Meet Randy Lowry
  • Jeff Thompson

    Adjunct Faculty

    Jeff Thompson, Ph.D., is a crisis counselor, researcher, Psychological Autopsy Investigator,  and law enforcement detective. He is currently an adjunct associate research scientist at the Molecular Imaging and Neuropathology Division...

    Meet Jeff Thompson
  • Phyllis Hildreth

    Phyllis Hildreth

    Associate Professor

    Phyllis Hildreth the Vice President for Institutional Strategy and Academics at American Baptist College. Hildreth joined the Institute for Conflict Management in May 2010 and now serves as Adjunct Professor...

    Meet Phyllis Hildreth
  • Jason Harper

    Jason Harper

    Adjunct Faculty

    Jason Harper is the founder of Harper Conflict Resolution, LLC. He specializes in Education and Employment mediation utilizing a collaborative approach. In addition, Jason is an alternative dispute resolution (ADR)...

    Meet Jason Harper

Career Paths


Lawyers advise and represent individuals, businesses, and government agencies on legal issues and disputes.

Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They often handle other human resources work, such as those related to employee relations, compensation and benefits, and training.

Policy Analysis and Planning

Policy Analysts identify current and potential problems to create solutions, plan and propose changes for entities they work for, such as government agencies or independent organizations.