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Program Overview

Program Overview

Conflict is an inevitable part of public life, but it doesn’t have to be a barrier to success when handled effectively, efficiently and respectfully. Lipscomb University’s robust Conflict Management program empowers you to explore the building blocks of dispute resolution, examine problems in negotiation and mediation, and develop processes for solving complex issues in the face of conflict. 

Both the Master of Arts in Conflict Management and the Conflict Management Graduate Certificate programs are available in a hybrid format at our Nashville campus and Austin Center location.

Gainful Employment

The Graduate Certificate in Conflict Management is a Gainful Employment program regulated by the U.S. Department of Education. The U.S. Department of Education requires additional information to be provided to you about this certificate program. For more information, view the Gainful Employment Disclosure.

Conflict Management Program Outcomes

The master’s degree in Conflict Management program is an in-depth and comprehensive degree program designed for students who want to become experts in conflict management and resolution. The certificate program, on the other hand, is designed for students seeking only an introduction to conflict management skills. However, both programs are meant to strengthen students’ qualifications and confidence in navigating the conflict management and resolution processes in different contexts.

You’ll be equipped with the tools to recognize, understand, and alleviate conflicts in intrapersonal, interpersonal, organizational and governmental settings. Wherever conflict arises, you will be fully prepared to meet the needs of your workplace, community and family.

Learn More about the Conflict Management Program

Ready to become an expert in managing conflicts in various settings? Apply to Lipscomb University’s Conflict Management program today or request information to learn more!

Why Study Conflict Management at Lipscomb University?

Every aspect of our Conflict Management program and curriculum reinforces our goal of providing you with the tools to diagnose, manage and heal conflicts in all settings. At Lipscomb University, we are committed to incorporating real-world experiences into the classroom by having you study under globally recognized conflict management practitioners. To help you succeed in the program, we also provide frequent advising to ensure a personal relationship and focused mentorship opportunity for all graduate degree candidates.

Admissions Requirements

Admissions Requirements

Individuals are welcome to apply to the conflict management program from all academic disciplines and professions. Students with undergraduate degrees from an accredited university will have met all prerequisites. 

Applicants to either the graduate certificate or M.A. program in Conflict Management must submit the following for enrollment:

  1. Graduate Application Form: The Institute for Conflict Management offers graduate programs with two entry points per academic year, August  (fall semester) and January (spring semester.) Although we offer rolling admission, all candidates are encouraged to complete the online graduate application at least 4-6 weeks before courses begin.
  2. Application Fee: A non-refundable $50 application fee must be submitted before the application is evaluated by the admissions committee.
  3. Résumé: A résumé detailing academic, personal and professional experiences and achievements.
  4. Official Transcripts: Official transcripts from all previously attended colleges and universities are required. Transcripts must be sent from the university of attendance in order to be considered official and can be either hard copy or electronic. 
    Graduate Admissions at Lipscomb University
    One University Park Drive
    Nashville, TN 37204

  5. References: Each applicant is required to submit two references. You can either use our form or send from within the online application.
  6. Personal Statement/Essay: A written response of less than 1,000 words responding to the following questions may be submitted within the online application: (1) What draws you to study conflict management? (2) What are your personal and professional goals and interests? and (3) What are your expectations of this program?
  7. Standardized examination score OR writing sample:

    Accepted standardized test scores include those of the Graduate Record Examination (GRE), Graduate Management Aptitude Test (GMAT), Law School Admissions Test (LSAT), Miller Analogies Test (MAT) or Medical College Admission Test (MCAT). 

    The writing sample should demonstrate clarity of thinking, reasoning ability, logic, and strong writing and communication skills. The sample should be an academic or professional document that has been previously written in an academic or professional setting. Previously published work may also be considered. The sample should not be something prepared for the sole purpose of admission to the program.
  8. On-Campus Interview: After all application documents are received and academic requirements are met, an on-campus interview will be scheduled.

Conflict Management Courses

Conflict Management Courses

Lipscomb University’s Institute for Conflict Management offers two program options—the 15-credit Graduate Certificate program and the 30-credit Master of Arts in Conflict Management program.

Conflict Management Certificate

Aiming to establish your essential conflict management skills in a short time period, the Conflict Management Certificate program not only offers foundational courses in negotiation, mediation and conflict survey but also allows you to deepen your study with courses in your chosen concentration—Organizational Settings or Healthcare Settings.

Master of Arts in Conflict Management

The Master of Arts in Conflict Management takes a holistic approach in introducing root causes and theories of conflicts and the process of dispute resolution. It also offers various elective courses that inspire you to examine conflict resolutions from different perspectives such as psychology, culture and gender. In addition, you have the opportunity to obtain hands-on experience through an internship course. 

Your final three credit hours are devoted to a research project that allows you to dive deeply into a particular area of interest, gather research and produce writing suitable to diagnose and treat a specific conflict.

Tuition & Aid

Tuition & Aid

Lipscomb University is committed to making our first-class education as affordable as possible. Whether you are attending the Conflict Management program in Nashville or Austin, the tuition is approximately $1,091* per credit hour. With various financial aid programs available, your out-of-pocket cost of attendance can be much lower. Learn more about your financial aid options:

*Note: Graduate tuition rates may increase annually, effective at the start of the summer term.

Types of Aid


Conflict Management program in the Southeast

Multiple Campus Locations

The conflict management courses are offered at our campus in Nashville, Tennessee, and the Lipscomb University Austin Center in Texas. With a flexible hybrid format, you can conveniently take classes in either location and enjoy the premier Lipscomb educational experience online or on-campus according to your availability and preferences.

Austin Center Campus

Flexible Schedule

The Conflict Management program is designed with professionals in mind so that you can balance work and school commitments. With few exceptions, each course meets for two Friday and Saturday sessions. You can take between one and five classes per semester and choose the pace that works best for you.

Small Class Sizes

With an 11:1 student-to-faculty ratio, our Conflict Management program fosters an engaging learning environment where you’ll have opportunities to participate in meaningful discussion, receive one-on-one faculty mentorship and ask difficult questions in our small-sized conflict management classes. Plus, you’ll feel supported in a tight-knit learning community.


Both our deeply connected faculty and our experiential learning opportunities offer a myriad of ways for you to form relationships with leaders in the industry. These meaningful connections will guide and support you throughout your career.

International Experience

At Lipscomb University, we offer international experience opportunities for students to broaden their horizons and shape a global perspective. In the summer, you could travel to Europe and absorb different cultures to increase your global awareness while working toward your master’s degree in Conflict Management.


Student-to-faculty ratio

Our Faculty

  • Matt Milligan

    Matt Milligan

    Director, Institute for Conflict Management

    Matt Milligan moved to Middle Tennessee with his wife, Rachael, in 2002 when they began their work as house-parents at the Tennessee Children's Home in Spring Hill.  After graduating from...

    Meet Matt Milligan
  • Tracy Allen

    Tracy Allen

    Distinguished Professor, Conflict Management

    Tracy Allen is an international professional mediator, arbitrator and ADR trainer. As a litigator and business tax attorney for many years, she now specializes in conflict resolution and Allen acts...

    Meet Tracy Allen
  • Steve Joiner headshot

    Steve Joiner

    Dean, College of Leadership and Public Service

    Steve Joiner is the Dean of the College of Leadership and Public Service and Managing Director of the Institute for Conflict Management at Lipscomb University. Joiner also serves as Professor...

    Meet Steve Joiner
  • Randy Lowry headshot

    Randy Lowry


    Connecting the university to the Nashville community is a hallmark of Dr. L. Randolph Lowry's presidency at Lipscomb University. He views the city of Nashville as the university's campus and...

    Meet Randy Lowry
  • Jeff Thompson

    Jeff Thompson, Ph.D., is a crisis counselor, researcher, Psychological Autopsy Investigator,  and law enforcement detective. He is currently an adjunct associate research scientist at the Molecular Imaging and Neuropathology Division...

    Meet Jeff Thompson
  • Phyllis Hildreth

    Phyllis Hildreth

    Associate Professor

    Phyllis Hildreth the Vice President for Institutional Strategy and Academics at American Baptist College. Hildreth joined the Institute for Conflict Management in May 2010 and now serves as Adjunct Professor...

    Meet Phyllis Hildreth
  • Jason Harper

    Jason Harper

    Adjunct Faculty

    Jason Harper is the founder of Harper Conflict Resolution, LLC. He specializes in Education and Employment mediation utilizing a collaborative approach. In addition, Jason is an alternative dispute resolution (ADR)...

    Meet Jason Harper

Career Paths


Lawyers advise and represent individuals, businesses, and government agencies on legal issues and disputes.

Arbitrators, Mediators, and Conciliators

Arbitrators, mediators, and conciliators facilitate negotiation and dialogue between disputing parties to help resolve conflicts outside of the court system.

Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They often handle other human resources work, such as those related to employee relations, compensation and benefits, and training.