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Lipscomb University's comprehensive plan to return to campus.

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COVID-19 Update

Lipscomb University Novel Coronavirus COVID-19 update and response.

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Institutional Effectiveness

Our mission is to ensure Lipscomb University pursues and maintains high quality academic and service outcomes as measured and confirmed by the university's regional accrediting body, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Program outcomes for this Office include: University stakeholders will have access to data and information necessary to maintain the business; compliance with accrediting and regulatory bodies resulting from timely filing of required reports; successful implementation of the strategic plan; continuous improvement work and resulting documentation; educational growth for strategic planning, customer satisfaction, and continuous improvement concepts; and maintaining compliance with accrediting bodies as demonstrated through reaffirmation in SACS and other agencies. 

About Us

All departments, both academic and operations, have a mission statement, stated program outcomes, and indicators used to evaluate those outcomes, all of which are designed to improve learning outcomes of the educational process. — Elaine Griffin

Continuous Improvement Plan

What is a CIP?

What is a CIP?

All departments, both academic and operations, have a mission statement, specific program outcomes, and indicators used to evaluate those outcomes, all of which are designed to improve learning outcomes of the educational process and service outcomes of the operational processes.

What are the components?

Components of Each Department's CIP:

  • Mission
  • Organization
  • Constituents
  • Affiliations
  • Meetings
  • Standing Committees
  • Program Outcomes
  • Performance Indicators
CIP Updates

CIP Updates

Each CIP is regularly updated and sent to the OIE Office.

Continuous improvement is a journey. The goal is to provide services that meet our customers' expectations. It cannot be accomplished overnight. It is accomplished over time by measuring the performance of our processes. We must take actions to improve our processes. — Elaine Griffin, from the CQI Workshop

Continuous Quality Improvement

What is CQI?

What is CQI?

Continuous Quality Improvement workshops are conducted annually for all faculty and staff to ensure all employees know and are familiar with concepts, tools, and techniques required to more effectively serve our students.

CQI is a philosophy and a process with three principles:
  • Customers and requirements
  • Process focus
  • Continuous improvement

 

Benefits of CQI

Benefits of CQI

  • Improved outcomes of the strategic planning process
  • Increased external stakeholder satisfaction
  • Increased employee satisfaction
  • Progress toward achieving national recognition as a premier university
  • Improved organizational performance
  • Financial strength
CQI Objectives

Objectives

To be able to answer the question, "Why quality?"
Understanding the philosophy of CQI with its components:
  • Customers and requirements
  • Process focus
  • Continuous Improvement
Describe the process focus of:
  • Quality planning
  • Quality measurement and reporting
  • Quality improvement
  • Cultural changes
Program Review

Program Review

Program Review is a systematic university-wide process currently underway to review all departments, both academic and operations.

Objectives:

  • Measure and evaluate quality of academic and operational programs
  • Measure and evaluate operational efficiency of all programs
  • Identify opportunities to enhance and improve quality and improve operational efficiency
  • Identify opportunities to reallocate resources within the university

Program Review Criteria:

  • History, development and expectations of the program
  • External demand for the program
  • Internal demand for the program
  • Quality of program inputs and processes
  • Quality of program outcomes
  • Size, scope and productivity of the program
  • Revenue and other resources generated by the program
  • Costs and other expenses associated with the program
  • Impact, justification and overall essentiality of the program
  • Opportunity analysis of the program