Information Technology FAQs

Information Technology Services serves and supports you whether your needs are network, telephone, software, computer support or training.

What is myLipscomb?

MyLipscomb is the main online hub for student services and information and may be accessed at my.lipscomb.edu. Located at myLipscomb is the student portal, which will be your entrance point to access these services and information.

How can I set up my new user account?

Go to my.lipscomb.edu. 

Sign in with your full Lipscomb email address: username [at] mail.lipscomb.edu (student) or username [at] lipscomb.edu (employee).

On the password page, click "Forgot Password."

On the next page, enter your full email address again and enter other information as requested.

On the next page, you will be prompted to be sent a code/link by some method. On your profile for Lipscomb, you used a personal email or phone number. Please use that number or email address to either receive an email or text with a code.

Once you receive the code, you can set your password.

You will be prompted to set up:

  • Recovery Options, such as an email, security questions, or a phone #. Users must set up Recovery Options on their account. Lipscomb uses Self-Service Password Reset for users to reset their own passwords. These recovery options must be in place for SSPR to work.
  • Multi-Factor Authentication (MFA).

What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication is a layered approach to securing data and applications where a system requires a user to present a combination of two or more credentials to verify a user’s identity for login. MFA increases security because even if one credential becomes compromised, unauthorized users will be unable to meet the second authentication requirement and will not be able to access the targeted physical space, computing device, network or database. 

After you log into your system using your password (your first authentication) the second authentication method will send a code or a request that must be verified to allow you to continue signing in. 

How can I set up MFA?

Setting up a Multi-Factor Authentication is a simple process. Follow the instructions in this set-up guide. You may also send an email to helpdesk [at] lipscomb.edu with questions.

How can I reset my password?

You may reset your password by following these instructions or email helpdesk [at] lipscomb.edu for assistance.

How do I connect my laptop or phone to the wifi guest network?

Lipscomb’s guest network is an open network, and only requires registration through a browser to use. There is also a more secure network available, LUBisonNet, that you may log onto using your Lipscomb username and password. 

The guest network is also a good one to connect to devices such as smart TVs, gaming consoles, streaming devices, Alexa and other devices.

Find detailed instructions here.

I need to download the Respondus Lockdown Browser for a class. How can I access it?

Respondus LockDown Browser™ is a custom browser that increases the security of an online or remote testing environment within Canvas, Lipscomb’s web-based course management system.

Before downloading, make sure your digital device is ready. Consider the system requirements for your device to run LockDown Browser and Monitor. Those systems currently supported are PC, Mac and iPad.

You will need access to a webcam to use Respondus Monitor. If you do not have access to one of the systems listed above, the Lipscomb Beaman Library has Respondus LockDown Browser and Monitor installed on all of the Apple computers available to students in the library. 

Use the Lipscomb specific link to download the browser and install it from this link only: Download Respondus HERE.

I am having trouble getting the Respondus Lockdown Browser to work or load properly.  How do I fix the issue?

Solution 1: Try downloading the setup file using a different browser, such as Firefox or Google Chrome.

Solution 2: Make sure that antivirus or security software is not interfering with the download. For example, some security software will change the file extension for .EXE files. So, the installer can’t be run until the file is renamed back to “LockDownBrowser-xxx-yy.exe” (where "xxx-yy" is the version number: 2-0-7-00).

Solution 3: Contact Respondus support directly at Respondus Support.

How do I clear my browser cache?

Click the Tools menu (three dotted lines in the upper-right corner).

Select History.

Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time.
If on a Windows computer, close and re-open Chrome to save your changes.

Zoom isn’t working in my classroom. How can I get the problem resolved?

Three helpful resources to trouble-shoot Zoom issues are: 

You may also email helpdesk [at] lipscomb.edu for assistance.

How do I clear a “stuck” print job?

Find helpful information at this link or email helpdesk [at] lipscomb.edu for assistance.

How can I add a printer?

  • The only option for students to print is using Webprint. 
  • Assuming they are a currently registered student this semester, they can 
  • go to printing.lipscomb.edu, 
  • log on with their LU ID and password, 
  • select 'webprint'
  • choose a printer, then upload the document they want to print.

Can a student get a loaner laptop from IT?

Lipscomb IT does not have equipment available for students to borrow. However, Beaman Library offers Chromebooks and iPads that can be checked out at the Circulation Desk on the main floor.

Who can I contact with questions?

Email helpdesk [at] lipscomb.edu with any questions you may have or call 615.966.1777. You may also visit lipscomb.edu/student-life/student-services/information-technology-services.