Earn your degree with the convenience and affordability of Lipscomb Online.
Why study Customer Experience?
In our consumer-driven economy, customer engagement is a universal imperative across every industry. Even from the smallest interactions, a customer’s impression of your organization can influence perception and create reality. As an entrepreneur or manager, we know you want to build and lead your team to deliver superior customer service. And with a bachelor’s degree in Customer Experience from Lipscomb University, you can equip yourself and your team with the skills to meet the demands of customers for a quality experience during every interaction.
Learn from our expert faculty who know what it takes to create a great customer experience, from the purchasing process to customer retention. Experience a brand through the eyes of the consumer to understand how the customer experience influences buying behavior. Empowered with this knowledge, you can create experiences to retain customers, build a loyal base and even develop brand advocates. Set yourself apart from the competition and create consistently positive impressions for every customer.
Ready to apply? Let’s get started. We’re here to help at every step. Here’s what you’ll need to apply to Lipscomb Online.
- High school diploma
- Completed online application
- $50 application fee or fee waiver
- Official college transcripts from all schools attended (minimum 2.0 GPA)
- Official high school transcripts (if you have less than 30 hours of college credit)
Steps to Apply
- Complete our online application. Please be sure to list each college you have previously attended.
- Request to have your transcript(s) from your previous college(s) sent directly to Lipscomb. Mail to:
One University Park Drive
Nashville, TN 37204
- If you have completed fewer than 30 hours of accredited college work, an official high school transcript is also required. Contact the school board where your high school is (was) located, and have them mail the transcript to Admissions at the address above.
- You may submit the $50 application fee via credit card after completing the online application, or mail a check made out to "Lipscomb University" to the address above.
Program of Study
All undergraduate students must complete these General Education Requirements.
Leadership Core (24 hours)
INST 2203 - Introduction to Research Methods
OGLD 4993 - Capstone
All of the following competencies are required, earned at the 3000 level or higher:
CORE 305V - Applied Communicativeness
CORE 312V - Applied Drive/Energy
CORE 318V - Applied Influence
CORE 326V - Applied Organizing and Planning
CORE 329V - Applied Problem Solving and Decision Making
CORE 330V - Applied Relationship Building
Upper Division Electives (6 hours)
Major Courses (18 hours)
CXE 3003 - Customer Experience Strategy
CXE 3013 - Relationship Marketing
CXE 3023 - Design Thinking and Choice Architecture
CXE 3043 - Storytelling for Customers
PSMG 2013 - Management Principles for Leaders
PSMK 2013 - Marketing Concepts for Leaders
Electives/Badges/Certificates (~32 hours)
Degree Type Requirements (6-8 hours)
Minimum Total for Graduation: 126 hours
Tuition & Aid
Time is precious, especially for a busy adult like yourself. That’s why Lipscomb created PACE, a personalized online program tailored to fit your career needs and busy schedule. Enroll in our eight-week SetPACE program or work on your own timeframe with our FlexPACE program.
Instead of a traditional 16-week semester, you can earn the same college credit in half the time—and at half the price of our traditional day program—through classes built for eight-week terms. SetPACE tuition is $525 per credit hour.
Personalize your pace of learning by making a one-time payment to complete courses in a four-month subscription period. Take one class a month, or ramp it up as you go—it’s up to you. FlexPACE tuition is $4,800 for a four-month subscription of courses.
In addition, you can earn up to 30 credit hours in one day through a behavioral assessment in our CORE Competency Assessment Center.
Lipscomb Online offers the same high-quality degree as our traditional on-campus programs with the flexibility to fit your life at a cost that’s half the price. Earn a Lipscomb education in a way that fits your budget through financial aid opportunities like scholarships, grants, loans and part-time employment.
Grants: You may qualify for federal grants, such as the Pell Grant, or grants from other sources specific to your program of study and personal background.
Loans: Finance your education through one or more loans, either from the federal government or a private lender, that you can repay after college.
Scholarships: Depending on your credentials, you may qualify for scholarships from federal, state and other sources.
Tuition Discounts: If your employer offers tuition assistance or has a corporate partnership with Lipscomb University, you may be eligible for an application fee waiver and reduced tuition.
Military Benefits: Veterans, military members and their families attending Lipscomb may qualify for a variety of aid, including scholarships, stipends and tuition assistance.