About Lipscomb
KYSO - Knock Your Socks Off!
"When the pace of change outside the organization becomes greater than the pace of change inside the organization, the end is near."
-from the Lipscomb University "Knock Your Socks Off" customer service workshop
"Knock Your Socks Off" CUSTOMER SERVICE WORKSHOP:
The entire campus community of faculty and staff participate in this workshop designed to emphasize the importance of meeting customers needs in a timely and effective manner.
OBJECTIVES:
To define outstanding customer service and guest relations
To identify techniques ensuring outstanding customer service
To identify some typical customer problems and learn how to resolve those problems
To recognize the importance in delivering outstanding customer service
To discuss opportunities that give an edge in providing excellent customer service
QUOTES FROM THE KYSO WORKSHOP:
"Learn from the mistakes of others...you won't live long enough to make them all yourself."
"Worrying about what's right is always more important than worrying about who's right."
"Resistance is always a part of major change."
"Be creative...you can't steal second with your foot on first."
"Mental flexibility is the ability to adjust to new information and to consider a broad range of alternatives when solving problems."
"A good idea is a fragile thing. Like a match, it is easily blown out by the cold winds of rigidity and convention."
"If you keep doing what you're doing, you'll keep getting what you're getting."
"If you're not serving the customer, you'd better be serving someone who is."
"I can't understand why people are afraid of new ideas...I'm frightened of the old ones."
"Politeness goes far, yet costs nothing."
"Customers don't care what you know, until they know that you care."
"It's the customer who pays the wages."
For more information on KYSO Workshops, contact Dr. Elaine Griffin.