About Lipscomb
CQI - Continuous Quality Improvement
"Continuous improvement is a journey. The goal is to provide services that meet our customers' expectations. It cannot be accomplished overnight. It is accomplished over time by measuring the performance of our processes. We must take actions to improve our processes."
-Elaine Griffin, from the CQI Workshop
-Elaine Griffin, from the CQI Workshop
CQI:
Continuous Quality Improvement workshops are conducted annually for all faculty and staff to ensure all employees know and are familiar with concepts, tools, and techniques required to more effectively serve our students.
WHAT IS CQI?
CQI is a philosophy and a process with three principles:
- Customers and requirements
- Process focus
- Continuous improvement
BENEFITS OF CQI:
Improved outcomes of the strategic planning process
Increased external stakeholder satisfaction
Increased employee satisfaction
Progress toward achieving national recognition as a premier university
Improved organizational performance
Financial strength
OBJECTIVES:
To be able to answer the question, "Why quality?"
Understanding the philosophy of CQI with its components:
- Customers and requirements
- Process focus
- Continuous Improvement
Describe the process focus of:
- Quality planning
- Quality measurement and reporting
- Quality improvement
- Cultural changes
For more information about CQI, contact Dr. Elaine Griffin.