Course Descriptions

ICM 5000 Introduction to Graduate Studies (non-credit)
This course is designed to introduce students to graduate study in conflict management at Lipscomb University. Students are oriented to graduate education, hybrid course delivery systems, and “hands-on” experience with research, writing and library resources.

ICM 5003 Survey of Conflict Management (3)
This course is designed to offer a basic introduction to the concepts, instruments, functions and theories of modern conflict management techniques. The purpose of this introduction is to provide some of the information needed to better understand the basic personal, organizational, legal and practical problems facing the world of economic interaction today. First, we will begin with a discussion of interpersonal conflict and its causes. Second, we will look at various forms of business conflict and the legal system’s impact on them. Third, we will examine the process of negotiation and the skill set required to successfully engage in problem solving. Finally, today’s legal system and its provisions for court annexed dispute resolution will be examined in terms of the opportunities to overcome systemic obstacles to resolution. Prerequisite: Admission to the certificate in conflict management or master in conflict management.

ICM 5013 Negotiation and Settlement Processes (3)
This course is designed to offer a basic experiential introduction to the concepts, instruments, functions and theories of modern negotiation. The purpose of this introduction is to provide some of the information needed to better understand the basic dynamics of interpersonal, business and legally related negotiation. First, we will begin with a discussion of negotiations as interpersonal communication. Second, we will examine avoiding exploitation in mixed-motive exchange. Third, we will explore distributive bargaining strengths and weaknesses. Fourth, we examine the use of integrative bargaining techniques and those settings in which they might be best used. Finally, the landscape of legal jurisprudence will be reviewed in order to apply appropriate ideologies and techniques to the complex adaptive system of American business and personal interaction. Prerequisite: ICM 5003 or consent of ICM director.

ICM 5023 Mediation (3)
This course is designed to offer a basic introduction to the concepts, instruments, functions and theories of mediation. Both court annexed and private mediation will be introduced for the purpose of understanding when this approach to conflict resolution is the preferred tool. The purpose of this introduction is to provide some of the information needed to better understand the basic dynamics of successful mediation. First, we will begin with setting the stage for successful mediation from initial contacts with the disputants to convening the session. Second, we will look at the nature of the conduct of a successful mediation. Third, we will examine the methods of reaching and recording agreement in the mediation context. Finally, the course will demonstrate how mediation must work within the judicial system to be of value to litigated cases. Prerequisite: ICM 5013 or consent of ICM director.

ICM 5033 Conflict Management in Business and Commercial Settings (3)
This course is designed to offer a basic introduction to the concepts of collaboration and conflict resolution in the commercial setting. First, we will begin with reviewing the evolution of conflict resolution in American business. Second, we will examine the establishment of conflict management systems in commerce. Third, we will explore the future of conflict resolution systems and how innovations are reshaping the complexion of the U.S. business model. Finally, the course will provide experiential learning in conflict resolution systems for employment, board governance and marketplace applications. Prerequisite: ICM 5023 or consent of ICM director.

ICM 5043 Conflict Management in Education Settings (3)
This course is designed to offer a basic introduction to the concepts of collaboration and conflict resolution in the educational setting. First, we will begin with a review of the origins of conflict in education. Second, we will explore the nature of necessary conflict resolution skills in the classroom. Third, we will develop a rationale for the development of conflict resolution in education. Finally, the course will provide experiential learning in conflict resolution systems for the classroom, within the teaching profession, among administrators and in conjunction with the parental roles and responsibilities in public and private education. Prerequisite: ICM 5003 and ICM 5023 or enrollment in COE graduate program, or consent of ICM director.

ICM 5053 Conflict Management in Health Care Settings (3)
This course is designed to offer a basic introduction to the concepts of collaboration and conflict resolution in the health care setting. First, we will begin with a review of the origins of conflict in health care. Second, we will explore the nature of the necessary conflict resolution skills of negotiation, mediation and arbitration in this complex environment. Third, we will explore positional versus interest based bargaining and the role of disciplinary bias in the health care system. Finally, the course will provide experiential learning in conflict resolution systems for the health care professional. Prerequisite: ICM 5023 or consent of ICM director.

ICM 5063 Conflict Management in Religious Settings (3)
This course is designed to offer a basic introduction to the concepts of biblical conflict resolution. First, we will begin with setting the stage understanding the companion Judeo-Christian reconciliation ethic. Second, we will look at the nature of the conduct of successful conflict management in faith based setting. Third, we will examine the core values essential for religious conflict resolution. Finally, the course will provide experiential learning in faith based reconciliation methods. Prerequisite: ICM 5023 or consent of ICM director.

ICM 5073 Conflict Management Clinical Internship (3)
This course is designed to offer a relevant experience in the application of learned skills to the unpredictable work world in which they must be tested. Daily involvement in the professional discipline of the student’s choosing (i.e., religious setting, professional mediation, education, ombudspersons, compliance officers, risk managers, human resources, etc.) and meetings with the student’s course faculty advisor will form the basis of this learning experience. The purpose of this experience is to the give the student the opportunity to test acquired learning in conflict resolution in day to day working world realities and begin to transition into a career path of his or her choosing. First, we will orient the student to the work of the problem solver. Second, we will examine conflict resolution skills in the context of the student’s intended working world. Third, we will examine the obstacles to applying conflict resolution skills to the workplace and the strategies for overcoming them. Finally, the course will demonstrate how academic training must be adapted to the workplace realties and how systems, leadership styles and workplace culture, affect the work of conflict resolution. This is pass/fail. Prerequisite: ICM 5023 and the consent of ICM director.

ICM 6013 Psychology of Conflict (3)
This course is designed to offer a psychological and social science examination of the personal characteristics of conflict. Obstacles to conflict resolution are often unrelated to the issues articulated by the parties, but rooted in more deeply influential personality attributes. The purpose of this course is to the give the student a framework with which to approach the psychology of conflict resolution. First, we will examine the student’s own psychological conflict profile, its strengths and its weakness. Second, we will examine the psychology of conflict in others and how to anticipate resolution opportunities through the personal make-up of the disputants. Third, we will examine the context of disputes from a social and psychological perspective and determine how the nature of conflict impacts the tools and techniques appropriate for resolution. Finally, the course will demonstrate how an analytical framework will assist in developing appropriate approaches and protocols to personality intensive conflict settings. Prerequisite: ICM 5023 or consent of ICM director.

ICM 6023 Impact of Culture and Gender on Negotiation and Mediation (3)
This course is designed to offer a social science based examination into conflict, its cultural origins and the differences by which conflict is processed from a cultural perspective. Identity based (language, ethnicity, nationality and religion) conflict increases as the diversity of culture increases and the resolution of culture based conflict becomes more difficult. The purpose of this course is to the give the student a framework with which to approach culture based conflict and skills to apply to its successful resolution. First, we will investigate the nature of culture based conflict from a social science perspective. Second, we will examine conflict resolution skills in the context of the cultures in which they work most effectively. Third, we will examine the obstacles to applying conflict resolution skills to culturally diverse disputants. Finally, the course will demonstrate how an analytical framework will assist in developing appropriate approaches and protocols to culture intensive conflict settings. Prerequisite: ICM 5023 or consent of ICM director.

ICM 6033 Communications in Conflict (3)
This course is designed to offer an examination of the impact of communications devices in conflict. Obstacles to conflict resolution are often unrelated to the issues articulated by the parties, but rooted in more deeply influential communications systems. Both verbal and non-verbal communications shape the course of conflict and its constructive resolution. The purpose of this course is to the give the student a framework with which to choose and practice the many communications tools available to the problem solver. First, we will examine the origins of conflict in the context of communications consciously or unconsciously chosen by the disputants. Second, we will examine the tools of communications that are most helpful in conflict resolution setting. Third, we will experience the communications tools and techniques appropriate for resolution. Finally, the course will demonstrate how an analytical framework will assist in selecting and implementing communications approaches and protocols in conflict settings. Prerequisite: ICM 5023 or consent of ICM director.

ICM 6043 Systems Design in Conflict Management (3)
This course will examine the successful innovations in conflict resolution theory and practice. The student will acquire strategic capabilities in the assessment, design and implementation of organizational conflict resolution. Whether embedded in employment, patient or customer relations, the course will assist the student in strategic application of principles to practice. First, we will examine the contemporary innovations in conflict resolution systems. Second, we will develop conflict assessment strategies. Third, we will experience the creation of integrated conflict resolution systems. Finally, the course will provide experience in training protocols for organizational effectiveness. Prerequisite: ICM 5023 or consent of ICM director.

ICM 6053 Public Policy Conflict Management (3)
This course will examine the successful application of conflict resolution theory and practice to the public forum. The student will acquire strategic capabilities in the application of conflict resolution to political, government and community based conflicts. Land use planning, environmental, criminal justice and cultural diversity issues will form the basis of this course learning techniques. First, we will examine the political and social implications of public interest conflict. Second, we will examine the techniques of successful multi-party mediation. Third, we will experience the facilitation of public consensus building conflict resolution systems. Finally, the course will provide experience in the techniques of public interest communication and problem solving. Prerequisite: ICM 5023 or consent of ICM director. NOTE: This course satisfies the settings requirement.

ICM 6073 Conflict Management Project (3)
This course will be used to structure conflict resolution research assignments and projects for master’s students seeking to complete a conflict resolution project as part of their course requirements for the master’s degree in conflict resolution. Prerequisite: ICM 6083 and consent of ICM director.

ICM 6083 Conflict Management Externship (3)
This course provides advanced opportunities for students to participate in the mediation of live client cases or work in the conflict management environment under faculty supervision. Students must be available to be involved in observation or mediation cases during normal business hours. Students must be accepted for this course through special arrangement with the Institute for Conflict Management. Prerequisite: Completion of 21 hours of ICM courses. Normally to be taken in the last semester. This is pass/fail.

ICM 6096 Conflict Management Thesis (6)
This course will be used to structure conflict resolution research assignments and projects for master’s students seeking to write a thesis as part of their course requirements for the master’s degree in conflict resolution. Prerequisite: Completion of nine hours of ICM 6000-level courses. To normally be taken in the last semester.

ICM 6103 Apology, Forgiveness and Reconciliation (3)
The “power of apology” has become a vital conversation in many professional fields from health care to business to religion. The course will explore the challenges and opportunity of this approach to conflict management. Prerequisites: ICM 5023 or consent of ICM director.

ICM 6113 Facilitating Dynamic Groups (3)
Professionals in all settings are often called upon to assist committees and groups achieve efficient and effective outcomes. This course will examine and apply various techniques to help maximize group functioning and minimize group conflict. Prerequisite: ICM 5023 or consent of ICM director

ICM 6133 Interpersonal Conflict (3)
This course explores the interpersonal dynamics of conflict resolution as a way to heighten awareness of the human complexities of the conflict engagement process, strengthen the student’s understanding of the emotional and cognitive elements of conflict engagement, and improve the student’s ability to assist parties in approaching a conflict situation constructively.

ICM 6143 Organizational Conflict (3)
This course examines the intrapersonal, interpersonal and organizational factors that influence both the beneficial and the destructive elements of conflict, the role of organizational climate and culture on conflict and the ways that conflict intervenes can be agents of healthy conflict engagement in the workplace. The course also invites participants to consider how they can cultivate their own presence in this growing area of the conflict resolution field.

ICM 6153 Readings in Conflict Management (3)
This independent study course explores the sources of knowledge and scholarship contributing to the interdisciplinary study of conflict management. It is designed to advance the skills of upper-level students in reviewing the literature of the field, including identification and use of primary sources and professional writings across the disciplines.

ICM 619V Special Topics (1-3)
Selected topics from the field of conflict management are offered. The format of the course is determined by the topic. Field experiences may be required. Prerequisite: ICM 5023 or consent of ICM Director.