Complaint and Grievance Procedures

Student Complaint and Grievance Procedure

Students should be aware that, should they have complaints about their academic program or their financial aid, Lipscomb University has a complaint procedure located in the Student Handbook.  To the extent possible, students should seek a resolution of such matters through the institution's complaint procedure before involving others. 

State of Tennessee Complaint Procedures

Should the institution not be able to resolve the student complaint, the student has the right to contact the state of Tennessee and it's appropriate agency to determine the course of action.  Complaints can be filed with the following agencies in Tennessee:

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate  State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);
     
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be made to SACSCOC, 1866 Southern Lane, Decatur, GA 30033-4097.  (The Commission's complaint policy, procedure and the Complaint form may be found on their website, http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf)